RETURNS & EXCHANGES

 

Problems with your order?

If you experience a problem or an error on your order, please email our Customer Service Department immediately  at  DonnaBeautyBrands@gmail.com 

Returns & Replacements

Merchandise returns for damages, refund or exchange must be made within 15 days of date of delivery.  All sales after the 15 day period are FINAL. Unless merchandise is received defective, a 25% restocking fee will be charged for all returned open products.

 

Please follow the steps you will receive to place your claim.

All the notifications (status, amount due, etc) will be sent to your email when your claim is processed. 

If you have any further questions, contact our Customer Service Department at  DonnaBeautyBrands@gmail.com 

Shipping cost for any returns and exchange will not be reimbursed.  If there was a shipping error or product damage, we will provide a return shipping label. We will not exchange items that have been opened or used. 

After you have received the Return Authorization, please repack the return item(s) in the original packaging and enclose a copy of your Invoice. It is suggested that you request a delivery confirmation receipt whenever you return an item.

INTERNATIONAL SHIPPING TERMS: (Please carefully read the international agreements as they may apply to your shipment)

International Shipments are now available. If your country is not listed as a shipping country, you may contact us so we can add the ship to destination.

Please keep in mind that it is your responsibility to assure that the products being shipped to you are allowed to be shipped to the country of destination. Shipping rates are automatically calculated based on the weight of the entire order. 

You are responsible for all Taxes and fees that may be applied by customs.

Refusing to pay any taxes or fees associated with your shipment will result in a return of your package in which, we will only give a refund for the items shipped and not the shipping cost.

We have the right to reject and cancel an order without notice. Any order that is highlighted on our fraudulent verification system will be canceled automatically without notice. 

 

There are absolutely no exchanges or returns for international orders. 

All international orders must be shipped to the credit card holder's billing address.

If you require any additional information or have any questions in regards to shipping internationally, please contact us and we will answer any questions or concerns you may have. 

PLEASE NOTE: It is up to you to determine whether your country allows the product you are purchasing. Packages that are returned due to customs inability to accept the package into the country shipping charges and 10% handling fee  will not be refunded. If the package is not returned, the entire order will not be refunded. It is your responsibility to assure that the destination country is able to accept the products that you are purchasing.

PHONE ORDERS:

Policy for Online Customers
For orders placed over the phone that are under $99.00, an additional $5.00 handling fee will be applied. This fee is necessary to address potential misunderstandings and ensure order accuracy, as phone orders can sometimes lead to confusion and require more time to process. However, we welcome your calls for any questions or clarifications you may have.